When I open the profile manager there are none listed. I find a new empty profile folder within the profiles folder every time I repeat the above process. There does not seem to be a work around for this. " nsresult: "0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame :: chrome://mozapps/content/profile/createProfileWizard.js :: onFinish :: line 201" data: no]" Probably the chosen folder isn't writable. Tried creating a new profile resulting in error message as follows: Reinstalled Thunderbird.Ĭlicking on Thunderbird (normal mode or safe mode) takes me to profile manager. Deleted %Appdata%.Thunderbird folder and uninstalled Thunderbird. Made copies of all folders in %Appdata%.Thunderbird folder and put in safe place. Thunderbird would not start in safe mode. scroll down and look for a file called '''parent.lock''' It will look similar to the image shown below. * C:\Users\Windows user name\AppData\Roaming\Thunderbird\Profiles\Profile name - (typically fault where the x's are letters and numbers) Re : ''gave a message to close since another instance was currently running. scroll down and look for a file called parent.lock
The AppData folder is folder is a hidden folder to show hidden folders, open a Windows Explorer window and choose "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders". Re : gave a message to close since another instance was currently running.Ĭheck there is no instance of Thunderbird running. Read this answer in context ? 0 All Replies (19) Reboot/start computer in 'Safe Mode with networking'. This line is usually created when there are additional profile names and they are usually written after the 'Default=1'.Īs you do not have any other profile names and everything has now been cleared in Windows cache files, edit the 'profiles.ini' file, removing that last 'Default=1' line. Please delete all the listed profile name folders usually called 'fault' where the x's are letters and numbers. Windows creates it and uses it as a cache. It will contain your profile name folder, but it's not the one which Thunderbird uses to contain all your profile accounts etc. 'prefs.zal' is something I know Mozbackup uses, have you used Mozbackup in the past? When did you use it ?ĭelete all these files - they should be auto recreated.Ĭ:\Users\\AppData\ Local\Thunderbird\Profiles Please check the 'Attributes': 'read-only' and 'hidden' should not be selected.
It should say 'Open's with: click on 'change' button and select 'Notepad' dat files have an icon that implies they open with Norton AV a yellow circle with black tick. The fact that you are getting a new 'parent.lock' file after deleting it, implies Thunderbird is starting to start, but failing to complete the process. 'parent.lock' is created each time thunderbird starts and should be auto cleared when Thunderbird is closed. The file named 'old parent.lock' can be deleted.